SMS Consent & Opt-In Policy

How E&E Outreach customers obtain consent before sending text messages.

Overview

E&E Outreach is a B2B platform that allows small businesses (our "customers") to send AI-generated follow-up text messages to their own customers (the "recipients"). Each business that uses our platform is responsible for obtaining proper consent from their recipients before sending any text messages, in compliance with the TCPA, CTIA Messaging Principles, and applicable state laws.

For SaaS recipients: If you received a text message from a business using E&E Outreach, that business obtained your phone number directly from you (e.g., when you booked an appointment, signed a service agreement, or filled out a contact form). You can reply STOP at any time to unsubscribe.

Sample Opt-In Form

The following is the recommended opt-in form template that businesses using E&E Outreach should display on their website, intake forms, or appointment booking pages to collect SMS consent from their customers:

Stay in Touch

Required Elements of a Compliant Opt-In

Every opt-in form used by businesses on our platform must include:

Sample HTML Code

Businesses can copy and adapt the following HTML to add an opt-in form to their website:

<form method="post" action="/your-signup-handler">
  <label>Full Name
    <input type="text" name="name" required>
  </label>

  <label>Email
    <input type="email" name="email" required>
  </label>

  <label>Mobile Phone Number
    <input type="tel" name="phone" required>
  </label>

  <label>
    <input type="checkbox" name="sms_consent" value="yes" required>
    By checking this box and providing my mobile phone number,
    I agree to receive recurring text messages from
    [Your Business Name] regarding appointment reminders,
    follow-ups, and promotional offers. Message frequency varies.
    Message and data rates may apply. Reply STOP to unsubscribe
    or HELP for help. Consent is not a condition of purchase.
    View our <a href="/privacy">Privacy Policy</a> and
    <a href="/terms">Terms</a>.
  </label>

  <button type="submit">Submit</button>
</form>

How Opt-Out Works

Recipients can opt out of receiving text messages at any time by:

Opt-out requests are processed automatically within seconds. Once opted out, the recipient will not receive any further messages from that business through our platform.

Help Information

Recipients who reply HELP to a text message will receive a response identifying the business and providing contact information. They can also email support@eeoutreach.com for assistance.

Message Types

Messages sent through E&E Outreach are limited to:

We do not allow messages related to prohibited categories under CTIA guidelines, including but not limited to: cannabis, illegal substances, gambling content not approved for SMS, or hate/harassment content.

For Businesses Using E&E Outreach

Your responsibility: When you sign up for E&E Outreach, you agree that every phone number you upload was obtained with proper consent as described on this page. We require you to maintain records of consent (form submissions, signed agreements, etc.) and produce them upon request. Uploading numbers without consent is a violation of our Terms of Service and may result in immediate account termination.

Questions?

For any questions about SMS consent, opt-in procedures, or message content policies, contact us at support@eeoutreach.com.

Last updated: April 2026